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Temporary Suspension of "At Cost" Services for Orders for Certified Copies

Effective immediately, and until further notice, the Certification Division, Office of Public Records, will temporarily suspend accepting requests for "at cost" service for orders of certified copies of PTO documents except where the requester provides documentation that the copy is required for pending litigation.

The Certification Division's ability to provide "at cost" services is based upon the ready availability of source documents either on microform or via access to electronic images. Increased filings of both patent and trademark applications have resulted in more instances where requested documents are not yet available on film or electronic media to fill customer orders on an "at cost" basis efficiently and for a reasonable fee.

Orders for expedited service for certified copies of both patent and trademark applications-as-filed and trademark registrations will continue to be accepted. Customers will be advised within three working days if microform or electronic images are not available to fill their< orders on an expedited basis, and the order will be filled as a request for regular service with an appropriate adjustment and/or credit for fees paid.

Customers are reminded that expedited service is provided on a "local basis" for those orders: (1) placed through the PTO's Public Service Windows located in the Patent Search Room and the Trademark Search Library; (2) hand-delivered to the Office of Public Records' (OPR) Service Counter in the North Tower building; (3) transmitted via fax directly to the Certification Division; or (4) received from an overnight delivery service at the OPR Service Counter. Requests for expedited service received through the US mail will be processed as regular orders.

In those cases where Certification Division cannot fill a customer order within 30 days of receipt due to unavailability of media or the source document itself, customers will be provided with a certified letter documenting their request and the Office's inability to fill the order as requested. These letters will be provided at no charge. The order itself will be closed and a full refund or credit made to the customer.

Customers placing orders for certified copies may use the following as guidelines for expected turnaround times from initial receipt of an order in PTO to mailing date from the Office:

Certified Products and estimated days to mail
Patent Application-As-Filed, Expedited (microfiche available) - 7 Days
Patent Applications-As-Filed, Regular - 17 Days
Patent Related File Wrapper - 25 Days
Patent Copy - 10 Days
Trademark Application-As-Filed, Expedited (microfiche available) - 7 Days
Trademark Application-As-Filed, Regular - 17 Days
Trademark Related File Wrapper - 25 Days
Trademark Registration - 10 Days
Trademark Registration, Expedited - 3 Days

Delivery of any specific copy will vary based on the availability of microfilm products and/or file accessiblity. Customers are encouraged to fax orders for copies directly to Certification Division at (703) 308-9759 and to pay by PTO Deposit Account, MasterCard, or Visa to minimize processing time. Information on the status of pending orders may be obtained by calling (703) 308-9726 or 1 (800) 972-6382 (outside the Washington, D.C. Metro area).

November 2, 1995

WESLEY H. GEWEHR
Administrator for
Information Dissemination