DPS will strive to ensure that the documents and publications we provide are up to date, accurate and in good condition. Most of the information that DPS sells is derived from large inventories purchased from the U.S. government and DPS uses it's proprietary software to further improve the quality of portions of these documents, but DPS will not knowingly change the contents of these documents and publications because we understand the legal implications of doing so. Because of the sheer volume of data, and the fact that many of the documents we receive from the U.S. government and other government sources are defective upon receipt, DPS will not be held responsible for the accuracy of the contents of the documents or publications. For instance, if there was a misspelling in an original patent document we received from the U.S. government, that misspelling will remain exactly as it was found when we received it (e.g., made by a patent applicant, the patent examiner, publications author, etc.). We may, however, add the corrected word to an electronic index so it can be found in search systems, but we can't be sure we've found all misspellings in such cases. We have reported, and will continue to report problems we find with documents and publications to the proper authorities, but we must pass them on to the ACCOUNT HOLDER exactly as they come from the source provider. To do otherwise means that we would be changing a legal document that we do not have the authority to change. We ask that you report problems to us, and we will pass them on to the proper authority as necessary and confirm this to you, if you desire. If you receive a defective document and the original document we receive is also defective, we will attempt to resolve this by acquiring a new copy of the document at no additional charge to you. We ask that you notify us of the defective document, and it will be your choice whether you want a credit or a replacement document.

The payment terms of ACCOUNT HOLDER's account specify that the Net Unpaid Balance is Due 30 days from the date of each purchase with an additional grace period totaling the number of days from the purchase date to the end of the purchase month.  Note that this is from the shipping date (usually also the invoice date), and not the order date. For example, payment for an item purchased and shipped on May 15th would be absolutely due in our offices by June 30th. After that date, finance charges may accrue as follows:  A finance charge of 1.5% per month on all outstanding balances past the final due date will be added to ACCOUNT HOLDER's account as a separate line item.  These finance charges may be waived under certain circumstances, but you usually must speak to someone in our offices for a waiver. ACCOUNT HOLDER is only charged for the documents you receive and any applicable shipping and handling charges, and you can always call DPS for a credit or assistance if there is any kind of problem with the document or our services. We care about you and the quality of service we provide. Unpaid accounts with balances over $100.00 U.S. past 90 days may be sent to a collection agency.

DPS ships printed publications and documents via traceable means (e.g., UPS) unless another method has been agreed upon in advance.  DPS will not be responsible for delivery failure and delays in delivery caused by third party shipping companies (which is rare). DPS also returns documents, links to documents and search results, and DPS will not be responsible for the speed and/or accuracy of the "Internet" connection established for the transmission of purchased documents or publications. We request that you notify us if you detect reduced delivery speeds, or other problems while using your services via the Internet and we will do everything reasonable within our power to correct or fix the problem, or find out where the fault exists. Because of the nature of the Internet, DPS cannot, and shall not guarantee that its electronic services, host computer download facilities, or email services will be available 100% of the time, but we do assure you that we will strive for 100% availability for times other than during our normal weekly maintenance window. This window is once each week on Sunday afternoon from 2:00 PM through 9:00 PM Eastern Time. And even during this window, services may still be available.

You are expected to keep your provided password or PIN (Personal Identification Number) confidential. If you suspect your password or PIN has been compromised, you should request a new one as soon as possible, and you shall advise us if you suspect purchases were made by someone other than yourself using your user ID and PIN or password. We record certain pieces of technical information on purchases and logons such as the Internet Protocol (IP) address and the terminal type that were used for the transaction. We can possibly tell if your account has been compromised if you advise us that purchases were made by someone other than you. If this happens, we will be happy to fully credit your account and assign you new logon credentials. We may even be able to tell who it was, or at least where it originated (city, state, country, or even the street address), but we can not guarantee this. Either way, will cooperate with authorities to prosecute those that perpetrated the theft using your identification. Our credit card purchases are fully encrypted for security, but general download of data products are not in order to achieve maximum processing and download speed. However, if you require a secure, encrypted channel for downloads, please calls us and we will arrange it.